Priority Care
Last updated:
8/6/2026
What Priority Care Is:
Priority Care is direct telephone, text, and email access to FIND IT ROBOT Founder Tim Gavern during published business hours.
Priority Care support hours are Monday through Friday, 9:00 A.M.–5:00 P.M. Pacific Time. All Priority Care inquiries are guaranteed a response within one business day. Priority Care does not guarantee immediate or after-hours availability. Call or text Tim Gavern at 626-716-7780 or email tim@finditrobot.com
Important Note: Priority Care is included at no additional charge for the first year with your purchase of the FIND IT ROBOT iPhone app.
After the first year, Priority Care may be continued for $50 per month or $600 per year.
Priority Care is completely optional after the first year.
Dealers who do not need ongoing support may decline it, and their FIND IT ROBOT app will continue to operate normally.
Priority Care Includes:
Priority response to questions and troubleshooting.
Remote assistance with vehicles, keys, tags, users, and dealership setup.
Training refreshers for new employees and managers.
Help diagnosing damaged or malfunctioning tags.
Priority coordination with the development team when a technical issue requires escalation.
An annual system review to make sure the dealership is receiving the full value of FIND IT ROBOT.
Priority access to replacement tags and accessories, purchased separately.
Your FIND IT ROBOT App Is Yours. You Own It:
Priority Care is an optional support service—not a software subscription. Whether or not a dealership continues Priority Care after the first year, your FIND IT ROBOT app remains fully operational.
When you need help, FIND IT ROBOT Priority Care puts you at the front of the line.
